Shipping policy

Royal Flair Shipping Policy

Last updated: 3 September 2026

At Royal Flair, we are committed to making sure your order reaches you safely and securely.

1. Shipping & Delivery

We offer free nationwide delivery across South Africa on all orders.

Orders are processed and dispatched as quickly as possible after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

2. Delivery Times

Standard delivery within South Africa generally takes approximately 3–7 business days after your order has been dispatched.

Delivery times may vary depending on your location, courier availability, public holidays, weekends, weather conditions, and other circumstances outside of our control.

Remote areas may require additional delivery time.

3. Order Processing

Please allow 1–3 business days for your order to be processed and prepared for dispatch.

Orders placed on weekends or public holidays will begin processing on the next business day.

4. Tracking Your Order

Once your order has been dispatched, tracking details will be provided where available.

You can use the tracking information to monitor the progress of your delivery.

Please ensure that your contact and delivery details are correct when placing your order. Royal Flair cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

5. Delivery Delays

While we do our best to ensure your order arrives within the estimated delivery timeframe, Royal Flair cannot guarantee a specific delivery date.

Unexpected courier delays, high order volumes, public holidays, adverse weather, or other circumstances beyond our control may occasionally result in longer delivery times.

If your order has not arrived within the expected timeframe, please contact us at royalflairza@gmail.com and we will assist you in tracking your order.

6. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible at royalflairza@gmail.com and provide your order number along with clear photographs or videos of the damage.

If a package is confirmed as lost during transit, we will work with the courier to investigate the shipment and determine the appropriate resolution.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.

8. Contact Us

For any shipping or delivery questions, please contact us:

Email: royalflairza@gmail.com

Our team will be happy to assist you with your order.