Refund policy
Royal Flair Refund & Returns Policy
Last updated: 3 September 2026
At Royal Flair, we want you to be completely satisfied with your purchase. If you experience an issue with your order, please contact us and our team will be happy to assist.
1. Returns
You may request a return within 14 days of receiving your order if the product is unused, undamaged, and in its original condition and packaging.
Items that have been worn, damaged, altered, or show signs of use may not qualify for a return.
Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.
2. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. Please allow your payment provider or bank additional time to reflect the funds in your account.
Original shipping fees are non-refundable unless the order was incorrect or the product arrived damaged.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please include your order number and clear photographs or videos showing the issue so that we can investigate and arrange an appropriate solution.
4. Lifetime Warranty
All Royal Flair watches are covered by our lifetime warranty against manufacturing defects under normal use.
The lifetime warranty does not cover damage caused by accidents, misuse, negligence, unauthorized modifications, normal wear and tear, scratches, or damage caused by improper handling.
If you experience a manufacturing issue with your watch, contact our support team with your order details and a description of the issue. We will assess the claim and, where applicable, arrange a repair or replacement.
5. Exchanges
If you would like to exchange an eligible item, please contact us within 14 days of receiving your order.
The item must be unused, undamaged, and returned in its original packaging. Exchanges are subject to product availability.
6. Non-Returnable Items
For hygiene and safety reasons, products that have been worn or show signs of use may not be eligible for return unless they are covered by our warranty or were received damaged or defective.
7. How to Request a Return or Refund
To request a return, refund, or warranty claim, contact our customer support team with:
- Your order number
- Your full name
- The reason for your request
- Photos or videos where applicable
Our team will review your request and provide you with the next steps.
Please do not send items back without contacting us first. Unauthorised returns may not be accepted.
Royal Flair reserves the right to assess each return, refund, exchange, and warranty claim in accordance with this policy and applicable South African consumer protection laws.